Capture the developer console when you encounter an error.
Sometimes you may encounter an issue that we cannot replicate as we try to get a solution for you. In these cases, the best thing you can do is give us as much information as possible when you encounter the issue:
Here's a video on how to access the developer console:
Now, to record there are unlimited options, but a few that have free plans for recording your screen:
Cloud App: https://www.getcloudapp.com/
Tips for a quick resolution to your problem:
We want to solve your issue as quickly as possible, and the best way to ensure a speedy resolution is to provide as much information upfront as possible.
- Are you noticing a trend where a certain type of action triggers an error? Tell us more about what is happening right before your problem.
- Tell us as much as you can about your issue. For example:
- What browser are you using?
- Is your operating system up to date? What version are you using?
- Have you tried to clear your cache yet?
- What other steps have you tried so far?
- Keep the conversation going--if you notice something new or if the issue stops occurring, let us know!