It’s an important first step when you’re having issues with a website.
When you visit a website, your web browser saves certain information from that site on your computer’s hard drive in something called the “browser cache.” It helps speed up your web browsing experience by eliminating the need to download the same things repeatedly.
Sometimes this cache can actually cause problems as you make changes in your control panel. Clearing your cache is an important first diagnostic step to rule out before you assume that a more complicated issue is causing problems.
You’d be surprised how often what you think is a website bug is actually just a caching issue that goes away as soon as you clear your browser cache.
Here's how to clear your browser cache in Google Chrome
To clear the cache for Google Chrome, get started by clicking the Three Dots icon in the top right of your browser window. Then, find the More Tools option and select Clear browsing data… from the submenu:
Make sure that only the Cached images and files box is checked. Otherwise, you might accidentally clear your browsing history, saved passwords, cookies, and more:
There you have it!
Once you've cleared your cached data, check to see if the issue is resolved. If the issue persists, send as much information, including screen shots, and a summary of the problem to firstname.lastname@example.org.